Coachable Support

Support that feels clear and calm

Search answers, browse topics, or open a ticket in seconds.

Browse Topics FAQ Create Ticket Contact Support Suggestions

Browse help topics

Each section shows top articles. Open a category to see everything.

Account

Account 4 articles

How to sign in to Coachable
About 1 min read

Go to /users/sign_in. Enter your email and password, then click Log in. Use Remember me if you want to stay sign...
Why am I being redirected to sign in?
About 1 min read

Some pages require authentication. Provider onboarding at /providers/onboarding/welcome redirects to /users/sign...
Client sign-up link and what to expect
About 1 min read

Use /sign-up/client to create a client account. You will enter first name, email, password, and password confirm...
Provider sign-up link and what to expect
About 1 min read

Use /sign-up/provider to create a provider account. You will enter name, email, password, and password confirmat...

Provider Tools

Provider Tools 4 articles

How providers manage calendar sync
About 1 min read

Use provider calendar tools from the portal Calendar area. Export is available at /providers/calendar/export, im...
How providers manage shared documents and files
About 1 min read

In /provider/portal, open the Documents & Files panel to upload files, organize folders, and share materials...
How providers update their public profile
About 1 min read

Open /providers/public_profile/edit to manage the profile clients see on your public page. Save updates to refre...
How providers use the Messages Center
About 1 min read

Open /provider/portal and select Messages Center to review inbox conversations and respond. Message threads are ...

Providers

Providers 4 articles

How to browse providers
About 1 min read

Open /providers/browse to find coaches or therapists. You can search by name, specialty, or keyword.
How to filter provider results by budget
About 1 min read

In /providers/browse, use Min and Max rate fields under price range (per session) to narrow providers by budget.
How to filter provider results by focus area
About 1 min read

In /providers/browse, use the Focus area filter to find providers aligned with your goals (for example anxiety, ...
How to filter providers by tags and rating
About 1 min read

Use the Tag or keyword field and Minimum rating filter in /providers/browse to narrow provider matches.

Resources

Resources 4 articles

Where to find coaching resources
About 1 min read

Open /coaching-resources for the public resource library. It includes free and paid printable worksheets, PDF gu...
Resource categories currently shown
About 1 min read

The public library surfaces category filters including addiction, general mental health, and shadow work.
Featured free resources
About 1 min read

Examples of free resources include Understanding Emotions Worksheet and Recognizing and Overcoming Overstimulation.
Featured paid workbook topics
About 1 min read

Current workbook topics include addiction and regulation, shadow work, and nervous system reset.

Platform

Platform 3 articles

What Coachable helps with
About 1 min read

Coachable describes support areas including individual therapy and life coaching, career and leadership coaching...
Core platform features overview
About 1 min read

The homepage highlights matching and discovery, scheduling support, session notes and follow-through, mood check...
Five-step getting started path
About 1 min read

Homepage guidance outlines five steps: create your space, choose your direction, set preferences, book your firs...

Client Portal

Client Portal 2 articles

How to open the Client Portal dashboard
About 1 min read

Go to /client/portal after signing in. The dashboard is the main hub for sessions, messages, goals, billing, and...
How to jump directly to a specific Client Portal panel
About 1 min read

Use the panel query parameter in the URL. Example: /client/portal?panel=messages opens Messages, and /client/por...

Getting Started

Getting Started 2 articles

How to submit a ticket
About 1 min read

Go to the Support Portal, describe your issue, and submit. You'll get a private tracking link.
What is Coachable?
About 2 mins read

Coachable is an online platform that provides a calm, structured space for coaches, therapists, and clients to m...

Onboarding

Onboarding 2 articles

Provider onboarding steps and route
About 1 min read

Start at /providers/onboarding/welcome and continue through the required steps shown in the onboarding flow. If ...
Client onboarding welcome page
About 1 min read

The client onboarding welcome page is available at /clients/onboarding/welcome. New client users can start there...

Frequently Asked Questions

Quick answers to the most common support questions.

View all FAQs

What are Client Slots?

Client slots represent the number of active clients you can work with on your current plan. Each client you connect with in Coachable uses one slot. If you reach your limit, you can remove inactive clients or upgrade your plan to add more slots. Each plan with the exception of PROFESSIONAL has a distinct cap on how many active clients

Create a support ticket

If the KB didn’t solve it, tell us what you tried and what happened.

+ Create Ticket